Return & Refund Policy

Last updated: August 20, 2026

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be in the original packaging, when applicable

• Include proof of purchase or your order number

To start a return, please contact us at janessafouth5@gmail.com with your order number and a brief explanation of why you would like to return the item.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged or Incorrect Items

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.

Send us your order number and photos of the item at janessafouth5@gmail.com so we can review the issue and determine the best solution.

If the item is confirmed to have been damaged, defective, or incorrectly shipped by us, we will provide an appropriate replacement, refund, or other resolution.

Return Shipping

Unless the return is due to an error on our part or the item is defective or damaged, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. We are not responsible for items lost or damaged during return shipping.

Exchanges

If you would like to exchange an item, please contact us at janessafouth5@gmail.com Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Digital products or downloads
  

• Clearance or final-sale items

• Products that have been used, worn, damaged, or altered after delivery

 

Cancellations

If you need to cancel an order, contact us as soon as possible at janessafouth5@gmail.com.

We cannot guarantee that an order can be canceled once it has been processed or shipped. If your order has already shipped, you may need to return it according to our return policy.

Questions

If you have any questions about our Return & Refund Policy, please contact us:

Email: janessafouth5@gmail.com
Business Name: J and A's apparel

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.